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Chad Rossi

Modern Desktop Specialist

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Professional Profile

G'day! 👋 I'm Chad, a tech problem-solver who treats complex IT challenges like Dark Souls boss fights. I went from Level 1 Help Desk to IT Lead in under two years by obsessing over one thing: making technology actually work for people.

Whether it's automating workflows in Power Automate, migrating hundreds of devices seamlessly, or building systems from scratch - I focus on user experience first, tech second.

Currently in Canada, actively pursuing Microsoft certifications and hunting for a Modern Desktop/SOE role where creative problem-solving meets solid process, and personality matters as much as PowerShell. I love getting thrown into complex environments and emerging with solutions that just make sense.

Let's connect over virtual coffee ☕

Currently in Alberta, Canada

Worked With

Work Experience

Proven track record in Microsoft, customer service and delivering impactful processes and results across industries.

Event Lead Project Coordinator

Wild Life Distillery

Full-Time

Startup

Apr 2025 - Present

Alberta, Canada

Improved end-user workflows by consolidating fragmented data into a standardised Google Drive structure and eliminating manual processes that frustrated staff. Transformed event management into a streamlined Calendar-based system with consistent templates, reducing user complexity and training time. Built automated Forms with branching logic and Apps Script to minimize data entry errors while creating a seamless user experience for both contractors and administrators, and finalised project by delivering hands-on training to ensure smooth adoption.

Tools

Google Forms

Google Apps Script

Google Sheets

Google Drive

Event Lead Project Coordinator

Wild Life Distillery

Full-Time

Startup

Apr 2025 - Present

Alberta, Canada

Snowboard Instructor

Nakiska Ski Resort

Part-Time

Seasonal

Nov 2024 - Apr 2025

Alberta, Canada

Seasonal role during the transition period of the Coffs Harbour Bypass project. Combined my passion for teaching with my love of snowboarding.

Achievements

CASI Level 1

CASI Level 2

HR Recognisition

Resort Santa Clause for Christmas

Snowboard Instructor

Nakiska Ski Resort

Part-Time

Seasonal

Nov 2024 - Apr 2025

Alberta, Canada

Seasonal role during the transition period of the Coffs Harbour Bypass project. Combined my passion for teaching with my love of snowboarding.

IT Lead

Ferrovial / Coffs Harbour Bypass

Full-Time

Technology

Jul 2023 - Present

NSW, Australia / Remote

Transformed user experience by bridging two incompatible payroll systems through Power Automate workflows, eliminating revenue loss from untracked leave while streamlining approvals across Ferrovial and Gamuda teams. Built a user-friendly ticketing system and SharePoint knowledge base to solve the Madrid helpdesk time zone challenge, reducing downtime and enabling self-service support. Led the global Autopilot refinement initiative now deployed across Ferrovial's worldwide projects, while implementing security automations for overseas travel and CA location policies.

Tools

Power Automate

Microsoft Autopilot

Microsoft Intune

SharePoint

IT Lead

Ferrovial / Coffs Harbour Bypass

Full-Time

Technology

Jul 2023 - Present

NSW, Australia / Remote

Desktop Support Level 2

Ferrovial / Coffs Harbour Bypass

Full-Time

Technology

Mar 2023 - Jul 2023

NSW, Australia

Created the foundation for seamless user onboarding by building Power Automate workflows that standardised new hire setup across HR, IT, and hiring managers; eliminating inconsistencies and improving first-day experiences. Designed the project's first IT ticketing system using Microsoft Forms and SharePoint to solve the Madrid helpdesk accessibility issue, giving users business-hours support and reducing resolution times. Provided hands-on remote and on-site device support while establishing TeamViewer protocols for efficient troubleshooting, laying groundwork for the remote support model later adopted project-wide.

Tools

Microsoft Forms

Microsoft Teams

TeamViewer

Power Automate

Desktop Support Level 2

Ferrovial / Coffs Harbour Bypass

Full-Time

Technology

Mar 2023 - Jul 2023

NSW, Australia

IT Consultant

Techtegrity

Internship

Technology

Sep 2022 - Mar 2023

ACT, Australia

Hardened SMB security postures through Defender and Intune by implementing Conditional Access policies, security baselines and performing attack simulations. Strategically planned and executed device migrations from on-prem to cloud with minimal business disruption. This included packaging legacy applications through win32 packages and PowerShell scripts, configuration profiles, licensing and Autopilot.

Tools

Microsoft Defender

Microsoft Intune

Atera

PowerShell

IT Consultant

Techtegrity

Internship

Technology

Sep 2022 - Mar 2023

ACT, Australia

IT Support Officer (then SOE Officer)

Diabetes Australia

Full-Time

Technology

Mar 2022 - Sep 2022

ACT, Australia

Streamlined device migration during a complex national company merger by implementing Autopilot, dynamic Azure AD groups, creating PowerShell scripts, configuration profiles and win32 packages to eliminate manual setup bottlenecks. Promoted to SOE Officer after demonstrating expertise in creating standardised user experiences which included designing dynamic rule queries for automated licensing and applying security baselines across the entire device fleet.

Tools

Microsoft Admin Center

Microsoft Intune

Microsoft Autopilot

Splashtop

IT Support Officer (then SOE Officer)

Diabetes Australia

Full-Time

Technology

Mar 2022 - Sep 2022

ACT, Australia

Freelance IT Contracting

Automemate

Self-Employed

Technology

2012 - Present

Remote

Delivered end-to-end digital transformations for SMBs by designing responsive websites, automating business workflows, and providing comprehensive IT support that improved operational efficiency and customer experiences. Built complete e-commerce solutions, provided hardware repairs, network and IoT setups with ongoing support, and created training documentation to standardise processes.

Tools

Microsoft Windows

Webflow

Wordpress

Figma

Freelance IT Contracting

Automemate

Self-Employed

Technology

2012 - Present

Remote

Additional Experience

Diverse leadership, technical, and service roles that built strong communication skills and work ethic across aviation, tech, hospitality, and seasonal industries.

Quality Coordinator

Ignis Labs May 2021 - Mar 2022 Applied ISO 9001 QMS procedures to improve task efficiency, integrate customer feedback, and optimise operational workflows.

Site Supervisor

Hover UAV Dec 2018 - Aug 2019 Led a team of 3 UAV pilots, overseeing daily operations, safety standards, and mission success.

sUAS Pilot

Unmanned Systems Australia Oct 2017 - Dec 2018 Piloted drones for commercial and government projects, ensuring strict adherence to aviation safety standards.

Retention Specialist

Youi Insurance Mar 2011 - Oct 2017 Handled high-volume inbound retention calls, tailoring policies, addressing concerns, and consistently turning cancellations into continued relationships

Quality Coordinator

Ignis Labs May 2021 - Mar 2022 Applied ISO 9001 QMS procedures to improve task efficiency, integrate customer feedback, and optimise operational workflows.

Site Supervisor

Hover UAV Dec 2018 - Aug 2019 Led a team of 3 UAV pilots, overseeing daily operations, safety standards, and mission success.

sUAS Pilot

Unmanned Systems Australia Oct 2017 - Dec 2018 Piloted drones for commercial and government projects, ensuring strict adherence to aviation safety standards.

Retention Specialist

Youi Insurance Mar 2011 - Oct 2017 Handled high-volume inbound retention calls, tailoring policies, addressing concerns, and consistently turning cancellations into continued relationships

Additional details available upon request

Education

Formal education and certifications.

Basair Aviation College

Certificate III

Aviation

2016 - 2017

Basair Aviation College

Certificate III

Aviation

2016 - 2017

Toormina High School

Year 10

High School Certificate

2003 - 2006

Toormina High School

Year 10

High School Certificate

2003 - 2006

Licenses & Certifications

Professional accreditations and certifications demonstrating expertise and compliance with industry standards.

Microsoft 365 Certified: Endpoint Administrator Associate

Microsoft

Currently Studying

Microsoft 365 Certified: Endpoint Administrator Associate

Microsoft

Currently Studying

Certificate IV in Aviation

Basair Aviation College

Issued Jun 2017

Certificate IV in Aviation

Basair Aviation College

Issued Jun 2017

Remote Pilots License (RePL)

Basair Aviation College

Issued Aug 2017

Remote Pilots License (RePL)

Basair Aviation College

Issued Aug 2017

Aeronautical Radio Operators Certificate

Basair Aviation College

Issued Aug 2017

Aeronautical Radio Operators Certificate

Basair Aviation College

Issued Aug 2017

Professional Skills

Key competencies essential for navigating and excelling in various professional contexts.

Microsoft

Intune Device Management

Windows Autopilot

Power Automate

Conditional Access Policies

Microsoft Defender

Azure AD Administration

SharePoint Administration

Microsoft 365 Admin Center

Google

Google Workspace Administration

Apps Script Automation

Google Drive Management

Google Calendar Integration

Google Forms Development

Google Sites Development

Google Sheets Automation

Gmail Administration

SaaS

ServiceNow

TeamViewer Remote Support

Atera RMM

Splashtop Remote Access

HaloITSM

Monday.com Project Management

Webflow Development

WordPress Management

Languages

Proficient in multiple languages, facilitating effective communication and collaboration in diverse settings.

🇬🇧 English

Native

🇫🇷 French

Elementary proficiency

Honors & Awards

Acknowledgments for exceptional achievements and contributions in professional endeavors.

Ferrovial Peer Recognition

Issued by Ferrovial

IT Support

Nominated for consistently displaying Ferrovial's values of respect, collaboration, excellence, innovation & integrity.

Jul 2022

Ferrovial Peer Recognition

Issued by Ferrovial

IT Support

Nominated for consistently displaying Ferrovial's values of respect, collaboration, excellence, innovation & integrity.

Jul 2022

Recommendations

Endorsements and testimonials highlighting professional aptitude and contributions from colleagues and supervisors.

Professional reference on request.

Ron M.

Supervisor Construction

2023

From the start to the finish Chad is very professional and passionate about his role. Fantastic at solving the issues I had. Also great at teaching me along the away to better understand the problems that I might face..

Nick A.

Construction Director

2024

I have only had good experiences working with you Chad. Always helpful, full of energy and real drive to resolve an issue.

Michael F.

Chief Information Officer

2022

Chad was a proactive individual who was a part of our IT Support team. He changed the way our IT deployment strategy operated and set the foundations on what we are utilising today. He had excellent customer service skills and made all our clients at ease regardless of the situation.

Feel Free to Reach Out

Virtual coffee and chat?

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Get in Touch with Me!

Have a question, feedback, or just want to say hello? I'd love to hear from you! Your communication matters to me.